Contacting the Public Complaints Officer

are committed to reviewing every inquiry thoroughly, professionally, and with full transparency, and to providing a response as soon as possible.

Customer Service Contact Form

Please fill in your details in the contact form, and we will get back to you as soon as possible.

Service Centers

Phone Support Hours:
Sunday–Thursday: 08:30 – 16:00
Fridays, holiday eves, and intermediate festival days: 08:30 – 12:00

Customer Service Center

Phone: +972-3-5111550

Technical Support Center

Phone: +972-3-5111540

Operations Center

Phone: +972-3-5111555

Contacting the Public Complaints Commissioner

If you have contacted our customer service and are not satisfied with the response you received, you may reach out to our Public Complaints Commissioner using one of the methods listed below.

We will provide a final response within 45 days from the date your complaint is received. In exceptional cases, the response time may be extended by 15 days, and you will be notified accordingly.

You may contact us via:

Email:
📧 pniot-tzibur@www.masav.co.il

Mailing Address:
Public Complaints Commissioner
MASAV – Bank Clearing Center Ltd.
26 HaRokmim St., Holon, 588584
Azrieli Center Holon, Building D, 10th Floor

To ensure efficient handling of your inquiry, please include the following details in your message:

  • Phone number
  • Description of the inquiry
  • Full name
  • ID number
  • Mailing address for response

Annual Reports

Annual Reports

Annual Report 2024

Explore our annual reports detailing how we handle public complaints. Click on a year to view the full report.

Annual Reports

Annual Reports 2023

Explore our annual reports detailing how we handle public complaints. Click on a year to view the full report.

Annual Reports

Annual Reports 2022

Explore our annual reports detailing how we handle public complaints. Click on a year to view the full report.